If you are going to visit Kazakhstan on your own as an free individual traveler or as a tour group, and if you want someone to help you with certain matters, then you can get help from us. We can can help you via email, phone calls, whatsapp or any other means. If you have problems with language barrier, visa issues, what to see and do, where to go, etc. we will be at your disposal. Feel free to call us.
Kazakhstan in general and Almaty in particular are very safe and ordered. One go around easily. Compared to New York which is unfortunately very dangerous and dirty, Almaty is a much better place. Year over year the city is getting cleaner, bigger and more attractive.
Anyway, it is recommended to get some help in case of some emergency. We as travelers and as tourism specialists are at your disposal.